Very quaint mom and pop feel, even had a cute dog to greet you when you walk I just didn't have what we were looking for. Nice older business to support instead of the big box stores!
~Kelly Y. (Yelp)
This is the best business I have ever dealt with! They are family, even if you are not part of their family. You just feel welcomed from the first second you walk into the showroom. If you have a problem they fix it!
~John H. (Google)
Outstanding customer service! They were honest, friendly, and literally bent over backwards delivering our sofa and love seat. They actually picked up both items directly from the manufacturer in Indiana just so we could have the new sofa and love seat before the in-laws got into town before Christmas time. I couldn't believe it.
My wife and I have shopped at Hilliards for many years. We love the locally-owned feel of the place, and have bought many accent pieces over the years. When we decided it was time to replace our well-worn family room furniture, we quickly discovered that we would need to custom-order what we really wanted, so we gave Hilliards a chance. Jon and Mindy were fantastic in helping us in finalizing our selection, from styling accents to leather quality. We loved the end results, including the amazing quality of the leather. Jon actually talked us out of selecting the absolute top grade option, as he realized it was more than we would want or need for our lifestyle; that saved us hundreds of dollars, but also took profit out of his pocket.
A few months after we took delivery, we noticed an issue with our recliner. Jon came out to our house to check it out, and confirmed it needed some work. He ordered the part, but since it didn't come in before the holiday (when we would have a house full of family), he implemented a temporary fix for us the day before Thanksgiving. As soon as the parts arrived - the following Monday, of course - his team picked up the chair, the repairs were done, and they dropped it back off the following Wednesday.
While we weren't thrilled to have any issues with our new, high-end furniture, the customer service and support we received from Hilliards is a perfect example of why we prefer to support small business owners. They treated us like family, and have earned our continued business with their store. Don't be fooled by the newly "condensed" showroom; there is way more to Hilliards than meets the eye, and you won't regret your visit!
~L.B. Delaware (Yelp)