Principles Which Guide Us

Hilliards Furniture Company is not a chain. One store; one
family; one standard of integrity and quality. We stand
behind every piece of furniture we sell. We also have
exacting standards for all our customized pieces.

Warranty

We guarantee every item we sell to be free from defects
for one year. If there is a defect during that time, we will
do everything we can to make it right at no charge to you.
After the first year, we will continue to honor and service
all manufacturer's warranties. Labor charges may apply
after the first year.

Special & Custom Orders

We want you to be 100% satisfied with your special order purchase. If, for any reason, your are unsure of your
purchase, you have three business days from the order
date to change or cancel your order.

Return Policies                                                        back

All returned items must be in like-new condition.

Stock Merchandise

The customer may return their within 14 days of delivery or
pick-up and receive a full refund. If we delivered the returned merchandise and pick it up, a $40.00 pick-up fee will be
deducted from the refund.

Special Order Merchandise

This merchandise is being manufactured especially for the customer. Special Order Merchandise may be returned with
20% of the full purchase price retained as a re-stocking fee.
If we delivered the returned merchandise, a $40.00 pick-up
fee will be deducted from the refund.

Custom Order Merchandise

All sales are final on custom ordered and C.O.M. upholstery, custom dining rooms, table pads, custom designed office and entertainment systems. Once Fabric Protection has been
applied to your merchandise, the charges for this protection
are not refundable.